What can go into the base
- Messages with clients
- Work, payment and delivery terms
- Instructions and how-to notes
- Texts from your website
- Voice messages with explanations
ServicesAI chatbot for website and TelegramAI assistant trained on your materials (knowledge base)
Knowledge base chatbot
Knowledge base chatbot
This knowledge base chatbot answers clients only from your documents and shows the source under every answer. If the answer isn’t in the base, the bot calls you in.
- Every project is tailored
- Source under every answer
- Calls you when the base has no answer
Just write, and I’ll take it from there. I’ll estimate your task at no cost.
Gordey’s AssistantAI · online
Ask anything
I’m Gordey’s AI assistant. I answer live, in a few seconds.
what a knowledge base is
What a RAG chatbot and a company knowledge base are
A company knowledge base is your answers collected in one place: terms, rules, instructions, the things you explain to clients every day. Usually you already have them, just scattered across emails, files and voice messages.
A RAG chatbot works with that base simply. Before answering, it finds the right piece in your documents and builds the answer from it. It doesn’t pull from the internet or general knowledge, which is why you see the document name under the answer.
It helps most if people message you the same things every day: how to order, what’s included, what the terms are. The bot handles those questions itself, and the rest come to you.
Gordey Fisun · updated
before you start
What to give the bot and what it won’t do
So you know up front what to expect from a bot trained on your data.
What it won’t do
- Make up prices and deadlines
- Pretend to be human (it says up front that it’s AI)
- Talk outside your list of topics
- Replace your answers with the internet
answers with a source
A chatbot without hallucinations: how it stays in bounds
No one can rule out AI mistakes completely, so the assistant is built not to answer at random.
It searches your base first
It builds the answer from what it found in your materials, in your words. If it finds nothing, it doesn’t answer off the top of its head.
Only your prices and deadlines
If your documents have no price, deadline or term, the assistant won’t name one. An honest “I’m passing this on” beats a promise you never made.
You decide what it talks about
You see which topics the bot answers itself and which ones it hands straight to you. The list is yours to change whenever you need.
The knowledge base stays with you
Materials and access sit on your accounts from day one. If you leave, the base and the assistant stay yours.
One base for every channel
The same base answers in the chat window on your website and in the Telegram bot, and later in the app too. You don’t build anything separately for each channel.
from scattered emails and files
A knowledge base chatbot built from what you have
One knowledge base from scattered files
Client emails, terms, instructions, website texts, voice messages: I gather all of it into one company knowledge base. You don’t rewrite anything, and I’ll tell you which answers are missing.
A source under every answer
Under the answer is the name of the document it came from. The client can open it, and you see what the assistant relied on.
Hard conversations go to you
The client sees the question has been passed to a person, and you get the whole conversation in Telegram with their name and contact. You pick up right where it stopped.
Edit a file and the answer updates
Add a new term to the file, and the bot’s next answer already includes it. No retraining. I’ll show you how to edit the base.
from files to launch
How to train a chatbot on your own materials
You send the files and list the questions you get asked most. I take care of the base and the launch.
You send what you have
Emails, terms, instructions, voice messages: send them as they are, no sorting or rewriting.
I build the base and find gaps
I put together the knowledge base and tell you which answers are missing: what’s needed before launch and what can wait.
You hunt for mistakes as a client
You ask the bot tricky and awkward questions. We fix anything inaccurate in the documents before real clients see it.
Launch, then the base is yours
The bot goes live on your website and in Telegram. From then on you add to the base yourself, and I’ll show you how.
5.0 · 37 reviews
- You decide whether to move forwardAfter each stage, you can stop the project. You pay only for completed and accepted stages. I refund any prepayment for stages not yet started.
- Money back if it’s not what we agreedIf the scope isn’t what we agreed, I refund that stage. No arguments.
- I fix my own bugs for 6 months at no cost
- Critical issues get a response within a day
- Code, domain and data are yours from day one
Concerns
Questions about the knowledge base
How does a knowledge base chatbot work?
This kind of bot first looks for the answer in your documents (messages, terms, instructions, voice messages) and answers only from them. You see the document name under the answer, and anything that isn’t in the base, the bot passes to you.
Is there such a thing as a chatbot without hallucinations?
No one can rule out AI mistakes completely, so my assistant doesn’t answer at random. If the answer isn’t in your materials, it won’t name prices or deadlines and passes the conversation to you. Every answer shows its source, so it’s easy to check.
Can you build a chatbot from documents I already have?
Yes, a document-based bot is built from what you already have: client emails, terms, instructions, website texts, voice messages. You don’t need to organize anything. I’ll go through the files myself and tell you which answers are missing.
What if my terms change?
No need to retrain the bot: you fix the term in your document, and the assistant answers with the new one right away. I’ll show you how during training.
Who owns the assistant’s knowledge base?
The knowledge base, materials and access belong to you from day one and sit on your accounts. If you decide to leave, everything stays with you.
Is this a corporate knowledge base for employees?
This assistant answers your clients on your website and in Telegram, so the knowledge base here works for them. If you need an internal base for your team, describe the task and I’ll tell you whether I’ll take it on.