Button bot
- The client taps a button with a question instead of typing
- Answers are word for word what you approved
- Fits when there are few questions and they’re the same every day
- Anything outside the buttons goes to you
ServicesTelegram chatbot for businessSupport bot
Support bot on Telegram 24/7
Support bot on Telegram 24/7
A Telegram customer support bot answers the questions you get over and over about hours, delivery and payment, even on Sundays. It doesn’t make up what it doesn’t know: it passes the question to you with the client’s contact.
- Every project is tailored
- Answers day and night
- Passes tricky questions to you
Just write, and I’ll take it from there. I’ll estimate your task at no cost.
GLOSS Botbot · online
a bot for common questions
Telegram customer support that never sleeps
A support bot is a Telegram auto-reply bot for the questions you get every day: what time you close, how long delivery takes, how to pay, where to find you. It’s also called a manager bot or a tech support bot. It answers with what you’ve read and approved, so it never promises anything on your behalf.
It fits if you answer clients yourself or with one admin, and the same questions eat up your evenings. When a question is tricky, the bot doesn’t stall or go in circles: it calls you in right away, and you get straight to the point.
Gordey Fisun · updated
buttons or AI
A button bot or a bot with an AI assistant
Both options answer clients on their own. The difference is how a person asks the question.
Bot with an AI assistant
- The client writes in their own words, as if to a real person
- It finds the answer in your knowledge base: delivery, terms, payment
- Fits when people ask the same thing in different ways
- The AI assistant is included with the bot
what people ask by niche
Typical questions the bot handles on its own, by niche
What people usually ask a support bot in different niches, and where it stops and calls you.
Beauty salon
“How long does hair coloring take?”, “Is there parking nearby?”, “How do I reschedule?” The bot doesn’t deal with complaints about a stylist; it passes them to you.
Online store
“How long does delivery take?”, “How do I pay?”, “How do I return an item?” A dispute over a specific return goes to you.
Café or restaurant
“What time do you close?”, “Do you have a vegan menu?”, “Can I bring my dog?” A banquet or a large order goes to you.
Clinic
“Are you open on Sundays?”, “What should I bring to my appointment?”, “How do I get to you?” The bot doesn’t assess symptoms and hands over to a person right away.
Repair and service
“Do you repair this model?”, “How do I drop off my device?”, “Is there a warranty on repairs?” Assessing a specific fault is left to the technician.
Courses and training
“When does the next group start?”, “Will lessons be recorded?”, “How do I get a certificate?” Special arrangements for a student are up to you alone.
in your bot
An FAQ bot: what it takes off your hands
Answers to frequent questions
Address, opening hours, delivery terms, payment methods, how to book: the bot answers in the words you approved. It doesn’t make up answers to new questions; it passes them to you.
Nights and weekends
A question at 3 a.m. or on a Sunday doesn’t wait until Monday: the client gets an answer right away, not silence in the chat.
Handover to a person
The bot doesn’t pretend: off-script questions go to a person. The client knows someone will help, and you see who’s asking and what about.
Only the alerts that matter
Your phone rings only when you’re actually needed. Conversations the bot handled on its own stay in the feed, and you can check them when you have time.
As your client sees it
Try the bot yourself
This is a working bot. Ask it a question or book a slot and see what the owner receives.
from your chat screenshots
How I launch a Telegram auto-reply bot
Send me the questions people ask you and say “yes” to the answers. I handle the rest.
Collecting questions
Forward me what people ask most often; screenshots or voice messages are fine. From that, I make a list of what the bot will know.
Answers and boundaries
I write the answers and draw the line: what the bot handles on its own and what it passes to you. You read it all as plain text and edit it before any code.
Testing
You message the bot as a client, awkward questions included. Whatever it gets wrong, I fix before launch.
Launch
The bot answers clients, and tricky questions come to you on Telegram. Later, you can edit the answers yourself with a step-by-step guide.
5.0 · 37 reviews
- You decide whether to move forwardAfter each stage, you can stop the project. You pay only for completed and accepted stages. I refund any prepayment for stages not yet started.
- Money back if it’s not what we agreedIf the scope isn’t what we agreed, I refund that stage. No arguments.
- I fix my own bugs for 6 months at no cost
- Critical issues get a response within a day
- Code, domain and data are yours from day one
Before you start
Questions about the support bot
What can a Telegram customer support bot do?
A Telegram customer support bot answers clients’ frequent questions at any hour, including nights and holidays, in the words you approved. If it has no answer to a question, it doesn’t make one up; it passes it to you.
How is a bot different from a regular auto-reply?
A regular auto-reply sends the same message to everyone, like “I’ll reply later.” A support bot answers exactly what people ask, and passes anything it doesn’t know to you.
What does “bot doesn’t support Telegram Business” mean?
Telegram shows this message when a bot is connected to an account via Telegram Business, but the bot itself doesn’t have that mode turned on. The cause is in the bot’s settings, not your account. If you see this with your bot, message me and I’ll take a look under the hood.
What does the bot do when a client is angry or complaining?
A support bot doesn’t argue with an angry client and never promises anything on your behalf. It says a person will handle the question and forwards the complaint to you right away, so you can reply yourself.
What should I prepare before we talk?
Before we talk about a support bot, just gather the questions clients ask most often and decide who should get the tricky ones. I write the answers; you just read them and say “yes” or what to change.